Refund Policy

Refund Policy

We want you to love every product you receive from Mzunye. If you are not completely satisfied with your purchase, we're here to help.

Returns

You have 14 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days to your original payment method.

Non-Returnable Items

For hygiene reasons, opened cosmetics, skincare, and personal care products cannot be returned unless they are defective or damaged.

Contact Us

If you have any questions about our refund policy, please contact us at support@mzunye.com.